Senior lead technical writer with 15 years of experience providing documentation solutions. My
current areas of expertise include information architecture, application management, project
management, and corporate engagement. Excellent communication skills with fluency in English
and Spanish. Fast learner and open to learn new technologies. Willing to travel 50-75% of the

Languages: DITA, XSL/XSLT, HTML, CSS, Markdown, PowerShell, Python, Javascript, PHP, SQL,
Tools: DITA CCMS, Heretto, Oxygen XML, Confluence, AuthorIt, Snagit, Camtasia, SharePoint,
Jira, GitLab, Visio, Eclipse IDE, MS Office Suite

Additional technical skills:
● Exceptional writing and editing skills with experience interpreting technical information
into non-technical context for end-users. Experience with UX writing, developer
documentation, and business documents (e.g., policies).
● Knowledge of software life cycle with experience writing requirement specifications, design
documents, and publishing various documentation outputs, such as websites, PDFs, white
papers, blog posts, and newsletters.
● Experience as a content management system (CCMS) administrator and technologist for
documentation tools.
● Advanced user of Oxygen XML Editor, Confluence (including macros, plugins, and
permissions), Hereto, AuthorIt, and Jira.
● Exceptional attention to detail, excellent time-management planning and organizational
skills, and ability to work independently and as part of a broader team.
● Experience creating instructional videos and Visio diagrams.
● Experience being part of a corporate engagement group responsible for planning and
executing strategies for internal communications, connecting teams and raising awareness
of the organization’s vision. Specialized in corporate branding, newsletter articles, and
videos/podcasts featuring leaders and executives.
● Experience with Data Management technologies (backup, restore, archive and replication).


Senior Specialist Technical Writer, BNY Mellon
Jersey City, NJ June 2017 to Present
BNY Mellon’s Technology Division facilitates collaboration between lines of business and
technology professionals to develop market solutions with the help of unified platforms and
business applications.
● Develop internal documentation for developers from various Engineering groups, such as
DevOps, Enterprise Data Management, and the Technology Services Group.
Documentation content includes overview topics, how-to procedures, onboarding
instructions, user guides, troubleshooting, release notes, and newsletters.
● Manage and support the DITA CCMS tool, provide training and mentoring to new and
existing DITA users, and maintain the DITA transformation plugin used for HTML and PDF
● Manage in-house applications and software infrastructure used by the Documentation
Team (e.g., web administration, databases, dashboards). For example, participated in the
creation of a self-service dashboard to manage the repository of all runbooks and recovery
plans at BNYM.
● Manage the migration of technical content to DITA from unorganized sources, ensuring
that it conforms to DITA standards.
● Perform editorial reviews to ensure all writers follow the BNYM style guide and best
● Apply project management skills and coordinate documentation projects to ensure
accuracy, completeness, and delivery within the specified project deadline.
● Supervise the collection, publishing, and maintenance of BNYM’s runbooks, contingency
procedures, and other critical documents to allow quick recovery of applications in the
event of a disaster.
○ Promote the implementation of best practices for standards and procedures to
comply with audit requirements.
○ Participate in the creation of internal applications to help automate and enhance
existing documentation processes.
● Create instructional videos to help users understand how to use business and
development tools.
● Write newsletter articles about trending products and services released by the Enterprise
Data Management (EDM) group for BNYM. Record and edit podcasts featuring interviews
of key EDM leaders about the trending products discussed in the articles.
Senior Technical Writer (STC Member), CommVault Systems

Tinton Falls, NJ July 2009 to May 2017
Commvault’s software gives enterprises the ability to control, access and recover their data more
effectively, reducing risks and storage-related costs.
● Experience writing and editing technical documents, including product overviews,
step-by-step how-to procedures, troubleshooting information, white papers,
presentations, and documentation videos.
● Participated in the migration of the documentation site from Microsoft FrontPage to
AuthorIt, a cloud based structured authoring solution. Became one of the administrators
to manage the tool and help other writers troubleshoot problems.
● Created documentation for network security, snapshot technologies, enterprise search,
mobile apps, database and file system products, and installation procedures.
● Performed basic software testing as part of the documentation process.
● Experienced at working with subject-matter experts to gather information, identify
relevant data and audiences, and write documents that are clear and user friendly.
● Created instructional videos, including scripts, voiceover, and overall video production.

Thesis Research, Software Engineering Department
Monmouth University, West Long Branch, NJ January 2009 to December 2009
● Built an Earthquake Simulator – Used active database technology to show the impact of
an earthquake on a metropolis. Used HTML, PHP, and MySQL.

Monmouth University, West Long Branch, NJ
B.S. in Software Engineering, Minor in Computer Science, with 3.51 GPA
M.S. in Software Engineering with 3.9 GPA